Businesses are asking their IT departments to be more efficient with their budgets – do more with less.
With the new NorthSmart Hardware Maintenance offering from Northland Systems, companies are finding budget dollars from saving money when renewing and managing their multi-vendor support contracts. Through established alliances of over 100 OEM direct and select third party service organizations, Northland is now able to bring customers a tailored IT hardware support solution for protecting their hardware assets.
Rather than automatically renewing support contracts after the initial factory warranty has expired, NorthSmart leverages the purchasing power of many customers combined with the competitive nature of having multiple service providers competing for their business. This competition enables companies to save at least 25% over "captive" OEM factory direct support contracts. Often times, the OEM factory direct service is "subcontracted" to the same third party service provider offered through NorthSmart.
By cutting out the "middle-man" and going directly to the service provider, customers pay less for the same (or upgraded) service level agreement (SLA).
Savings realized from NorthSmart will continue to grow as more devices are added to the agreement over the future months and years of the contract support period.
Why pay more for the same or better service?
In addition to significant cost savings, NorthSmart centrally manages all support contracts via the Customer Support Portal (CSP) - a secured web portal at northlandsystems.com. Multiple support contracts can now be consolidated and co-terminated into a single purchasing agreement (PO) saving time and administrative costs. Each asset is entered into the CSP which includes the item description, configuration, model #, serial #, start/end dates, support level (SLA) and contact information for easier management. Centralizing assets into a single database enables customers to produce reports for budget planning, automated (proactive) expiration notification, opening and management of support tickets and requesting a quote or supplies. Customers are now “empowered” to centrally track and manage all of their assets independent of location, service provider or support coverage dates or levels. Here is a sample screen of our customer portal: